Oh, yeah! After months of work on this project (me, Jonathan, Igor and all the DLKW team) finally the Heathrow website is online! Most of the IA work we carried out on the Shop & Eating section is already visible, while all the other work will be visible in a few months only, with Release [...]
I attended Search Solutions 2007 in the BCS London branch, not far from the cool Convent Garden ‘piazza’. My interest in the user experience of search and information retrieval services is constantly increasing.
In 2006 I started doing a review of groupware and knowledge management software leveraging on community based approaches. Search, filtering and sharing of electronic resources in small and large communities of practice (a`la Wenger) could be heavily influenced by the appearance of folksonomies, corporate blogs, wikis and other shared repositories [...]
Today I had the exciting experience of seeing a windows installation on a Barclays cash machine… maybe funny for some, but from a user experience point of view it is not exactly what I would like a don’t-make-me-wait customer to see..
After the end of my research contract in October, I realised that there were plenty of opportunities around me (I live in London) and I decided to turn back to User Centred Design (UCD) consultancy.
I am not a newcomer in UCD and I have a clear view of how the field of web usability (and [...]
It is difficult to summarise the experience I had this year at the NordiCHI06, but I think the underlying theme was the challenge represented by emergent uses of constellations of technologies, that go beyond the capabilities of a UCD approach, in the way we are used to think about it. This underlying theme was touched [...]
A couple of weeks ago I attended to an UPA meeting in Cambridge about how to use ethnographic practices (EPs) for driving the design process from Louise Ferguson, who is also UK-UPA vice president.
It was interesting to see how EPs are being used in practice. I was really interested in EP for design and I [...]
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