Articles for the ‘User Experience’ Category

User Centred at a Glance

Monday, October 20th, 2008

Tag clouds have never been particularly useful... they give 'at a glance' view of the content of a website, but they have very little potential for wayfinding... try even finding the link to your own bookmarks in a Del.icio.us tag cloud - presenting categories and subcategories is more effective. According ...

iPhone virtual keyboard leads to poor user experience

Tuesday, August 19th, 2008

[caption id="" align="alignleft" width="199" caption="iPhone Virtual keyboard"][/caption] Eventually, there is sound evidence validating my first impressions of the virtual keyboard of the iPhone: Although iPhone users were able to text as quickly as QWERTY-keyboard owners, iPhone typists made more than twice as many errors. Even worse, many of these errors were left ...

Why Forrester got it wrong on User Experience?

Friday, May 9th, 2008

I found a very good post on Laurie Gray's blog on Catalyze.I also got some Forrester Research reports on Customer Experience and the beginning I was very curious about how they were approaching User Experience in their reports. And - I have to say - I was very disappointed by ...

Why doing user research first is right

Sunday, March 16th, 2008

I have found an interesting column from Donald Norman about how the role of user research in the software/web development process, though I have to say that I disagree with the premise of his article: "How many times have you had to fight hard for the ability to do field studies ...

UX Trends in the 2007 UPA Salary

Friday, February 22nd, 2008

I just found a fresh UPA 2007 salary survey out in my mailbox... there are a couple of interesting thoughts that I would like to share with you. First of all, the survey has a quite a large sample: 1523 people answered to the survey, with the vast majority in US ...

Case study: the Heathrow Airport Redesign

Monday, October 15th, 2007

Oh, yeah! After months of work on this project (me, Jonathan, Igor and all the DLKW team) finally the Heathrow website is online! Most of the IA work we carried out on the Shop & Eating section is already visible, while all the other work will be visible in a ...