A remote change for user research?

What happens when we can carry out user research and testing remotely? Do we need to change the way we work?

The answer to this question is: “No“.

I recently had a chance of carrying out a research and usability testing consulting for a keyword research service based here in London. This experience led me to many . . . → Read More: A remote change for user research?

Why doing user research first is right

I have found an interesting column from Donald Norman about how the role of user research in the software/web development process, though I have to say that I find the premise of his quite contentiious. I agree with him when he says that lengthy, time-consuming field work must take place before the project starts, but even with the ball running and in a limited time frame it is possible to know a lot about the users. . . . → Read More: Why doing user research first is right