I have found an interesting column from Donald Norman about how the role of user research in the software/web development process, though I have to say that I find the premise of his quite contentiious. I agree with him when he says that lengthy, time-consuming field work must take place before the project starts, but even with the ball running and in a limited time frame it is possible to know a lot about the users. . . . → Read More: Why doing user research first is right
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Features and patterns should never be the primary focus of a User-centred Experience Design process. We should rather research on user most frequent tasks before jumping into designing RIAs (Rich-Internet Applications). In a nutshell, before looking at your patterns library, get to know users and tasks! . . . → Read More: Why Forrester got it wrong on User Experience? I just found a fresh UPA 2007 salary survey out in my mailbox… there are a couple of interesting thoughts that I would like to share with you. First of all, the survey has a quite a large sample: 1523 people answered to the survey, with the vast majority in US (999) and then the other countries: . . . → Read More: UX Trends in the 2007 UPA Salary Oh, yeah! After months of work on this project (me, Jonathan, Igor and all the DLKW team) finally the Heathrow website is online! Most of the IA work we carried out on the Shop & Eating section is already visible, while all the other work will be visible in a few months only, with Release 2. While . . . → Read More: Case study: the Heathrow Airport Redesign I attended Search Solutions 2007 in the BCS London branch, not far from the cool Convent Garden ‘piazza’. My interest in the user experience of search and information retrieval services is constantly increasing. Today I had the exciting experience of seeing a windows installation on a Barclays cash machine… maybe funny for some, but from a user experience point of view it is not exactly what I would like a don’t-make-me-wait customer . . . → Read More: Windows and cash machines |
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