What is Service Design?

In our field, we often tend to hear the phrase Service Design. Service Design is basically applying holistic user-centred design methods and processes to on- and off-line services. The Design Council has put together a good introduction to the field. “A service is something that I use but do not own […] Service design is therefore the shaping of service experiences so that they really work for people. Removing the lumps and bumps that make them frustrating, and then adding some magic to make them compelling.” In my personal experience, Service Design is often triggered by the opportunity of providing …

The Mistery Meat of Mobile Navigation

I wouldn’t know what to choose from: Hamburger or Kebab for your mobile navigation? Mystery meat of mobile navigation: the hamburger & kebab.[3/3] pic.twitter.com/L3l5ZvgmyU— Luke Wroblewski (@lukew) April 22, 2015 Jokes aside, it is sad to see the hamburger and its poor cousin the kebab are frequently used not only for mobile, but even in desktop and tablet layouts. It’s a lazy design choice and it does not make your website easier to use, rather the opposite. Evidence suggest that a ‘menu’ button is 20% more clicked than a hamburger button. On tablet, there is often space for standard top navigation.

Do Androids dream in Verse?

a great article from Joscelin Cooper, former UX Writer at Google : As technology becomes more pervasive and gains access to greater amounts of our personal data, how can we design successful human-machine conversations? Should user interface text approximate the lilt, flow, and syntax of human speech? Or does humanizing UI conversations create a false intimacy that distances even as it attempts to foster familiarity? The answer, of course, is that it depends. Most of us have encountered voice-automated customer service systems. Some of them, in an effort to make their robot customer reps less droid-like, feature voices that try …

The last 18 months at Canonical

It has been a month since I left Canonical, so it is time to sum up what we achieved. I have been working for 18 months in the Ubuntu mothership, and oh boy they have been very hectic. 2014 has been a great year for me and the Apps team. We accelerated the evolution of touch friendly apps: Browser, Weather, Clock, Calculator, the whole communication suite (Dialler, Contacts, Messaging). By the end of the year 2014, we had a mature set of app design and their implementation was on its way. It was a real privilege to be able to work …