Do Androids dream in Verse?

a great article from Joscelin Cooper, former UX Writer at Google : As technology becomes more pervasive and gains access to greater amounts of our personal data, how can we design successful human-machine conversations? Should user interface text approximate the lilt, flow, and syntax of human speech? Or does humanizing UI conversations create a false intimacy that distances even as it attempts to foster familiarity? The answer, of course, is that it depends. Most of us have encountered voice-automated customer service systems. Some of them, in an effort to make their robot customer reps less droid-like, feature voices that try …