Windows and cash machines

Today I had the exciting experience of seeing a windows installation on a Barclays cash machine… maybe funny for some, but from a user experience point of view it is not exactly what I would like a don’t-make-me-wait customer to see..

New Year, new life

After the end of my research contract in October, I realised that there were plenty of opportunities around me (I live in London) and I decided to turn back to User Centred Design (UCD) consultancy. I am not a newcomer in UCD and I have a clear view of how the field of web usability (and web in general) has changed in three years. When I somehow left the field in 2003 to work in Thales on Decision Support Systems and Command & Control Systems (C3) I wanted to expand my horizons to see how user centred design could be …

Back to the NordiCHI – the ’06 edition

It is difficult to summarise the experience I had this year at the NordiCHI06, but I think the underlying theme was the challenge represented by emergent uses of constellations of technologies, that go beyond the capabilities of a UCD approach, in the way we are used to think about it. This underlying theme was touched in the first and the last keynotes of NordiCHI, respectively from Susanne Bødker and Jonathan Grudin. The enlightening keynote of Bødker explores the dialectics between two generations (‘waves’) of HCI technologies and research. Second wave HCI begins with the introduction of second wave technologies (i.e. …

Ethnography in the design process

A couple of weeks ago I attended to an UPA meeting in Cambridge about how to use ethnographic practices (EPs) for driving the design process from Louise Ferguson, who is also UK-UPA vice president. It was interesting to see how EPs are being used in practice. I was really interested in EP for design and I employed them for contextual business analysis in my previous job at Thales. EP requires long periods of observation/interviewing – something that is viable in a research environment and difficult in a commercial one. Louise suggested to employ semi-structured interviewing techniques, with a wide perspective …